Making a purchase could not be easier. Just browse our store, and add
any items that you wish to buy into the shopping cart. After you have
finished your selection, click on 'Checkout' and you will be asked for a
few details that we need to be able to complete the order.
We accept card payments. If you are shopping from outside the United Kingdom, please contact us before placing your order, so that accurate postage cost is applied, and that your card company will convert the transaction to UK Sterling (£ GBP).
We accept all major Credit/Debit Cards. If you do not wish to pay on the website, then we can send you a formal invoice that contains a 'Pay Online' link as well as out Bank Details
Other Payment Methods accepted are Paypal, Official Purchase Orders (See Purchase Order information at bottom of this page), Cheque (Please read message below)
Cheque: Please complete the checkout and select Cheque/Money Order as payment. Then post the cheque for the full amount of the basket. Please make out Cheques to 'BACKSTAGE WAREHOUSE LTD'. Once it has been received, we will then deposit the cheque with our bank, and upon clear funds your order will be processed. Please allow 5-10 Days for process to be completed.
Please note that we're an Online Shop and currently do not accommendate collections from our Warehouse unless pre-agreed.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. To ensure that makes can be rectified please ensure that you include a telephone number with the order.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
For Charged Orders (Payment taken)
If for some reason that the purchasing price is different to what you believed it to be, then please contact us straight away. All goods are sold and hired on good intentions, however, errors may occur from time to time. During the ordering process, whether online or over the phone, we will always tell you the price that will be charged before payment details are taken, an order confirmation will always be sent upon completion. In event of overcharging, the customer is free to return the item, where a full refund will be made except for Courier charges, subject to our standard Returns Policy. If we are at fault, then a voucher or refund will be provided subject to the fault responsibility.